Consumer Reports Pulls Back from Tesla’s Near Perfect Rating

Last year, Consumer Reports ranked the Tesla Model S as the top vehicle of the year, giving it a score of 99 out of 100 (see video review here). That was the highest the magazine had ever given.

tesladThis week, however, Consumer Reports is pulling back a little bit, claiming that their overall experience with the car has been pretty good, but there have been some nagging defects.

“We’ve seen all different types of issues. Probably the most serious is that really large screen that’s in the car, that’s like the giant iPad, it went completely blank on us,” said magazine representative Jake Fisher in an interview with CNBC. This hiccup eliminated almost every function of the car.

Adding to the laundry list of problems, Consumer Reports says that there was a creak in the vehicle’s passenger-side A-pillar, which is the beam that holds the windshield and roof in place. There were also problems with the car’s charger adapter, as well as the retractable door handles located on the front trunk (check out the video below).

These problems were immediately fixed under Tesla’s warranty.

Nobody should be all too surprised by the problems, considering that Tesla is still a relatively new company. After all, age old companies like GM and Toyota have had far worse problems this year, which have led to hundreds of thousands of recalls.

teslaEarlier this year, Tesla Chief Executive Officer Elon Musk acknowledged that some of the early production models had reliability issues, saying, “We definitely had some quality issues in the beginning, because we’re just basically figuring out how to make the Model S. And I think we’ve addressed almost all of those,” Musk said.

A statement from Tesla also said, “Tesla considers service a top priority, and we err on the side of being proactive to ensure the best driving experience possible. That means we are particularly attentive in addressing potential issues, even if those appear to be very minor or have a low likelihood of causing any future problems.”

Despite these problems, Consumer Reports is sticking by their original recommendation. Fisher says, “[The Tesla Model S] is one of the most phenomenal cars we’ve ever tested. The car, it drives, it performs very well, it’s fast, it’s fuel efficient, it’s roomy. In terms of the way it’s performed it’s been very impressive.”

However, if more issues pop-up, the magazine has also stated that they could possibly pull their recommendation from the car.


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