VW set up a new website over the weekend to give owners more apologies and some answers.
To me, the video and the statement below it on the homepage don’t come off very sincere. More like, “We got caught, sh*t,” sounding very monotone and drone-ish. They echo the same words, though the statement offers a tiny bit more information, such as which vehicles are involved:
• VW Jetta TDI (Model Years 2009 – 2015)
• VW Jetta SportWagen TDI (Model Years 2009-2014)
• VW Golf TDI (Model Years 2010-2015)
• VW Golf SportWagen TDI (Model Year 2015)
• VW Beetle TDI and VW Beetle Convertible TDI (Model Years 2012-2015)
• VW Passat TDI (Model Years 2012-2015)
Next we move to the FAQ section. Seven questions and answers that aren’t exactly answers. Take the last question, for example:
• I want to turn in my vehicle – can I and how?
We are cooperating closely with the regulatory authorities to develop a remedy as quickly as possible. We ask for your patience as we work to get this done right.
Last, they have a contact section. All it consists of are the customer care hours and phone number, along with customer care live chat and email.
All in all, this is a bare bones website and sad attempt at attempting to make owners feel better.
Are you a Volkswagen owner affected by Dieselgate? What steps are you taking, if any?